Customer Service

Welcome to China Global Gems & Jewelry Limited

Simply follow these steps to shop easily, quickly and enjoyably.

1. Login or browse Smarket.com.hk as "Guest Visit"
2. Add products to your shopping cart
3. Checkout

We will contact your to follow up your order.
Have fun shopping!

20% off for all orders in the 1st year new website set up.
Login / New Registrant

If you are an existing customer with us, you can simply login with your username and password.

If you do not have an account, you will need to register before you can checkout. Please keep in mind that we will use your provided email address for all future correspondence.

You can register several delivery addresses in your account. When you get to the checkout, simply select the address you would like your order delivered to.
Membership Discount

1. Platinum Member USD10,000 per year (after discount), can continue enjoy this offer – 20% off
2. Gold Member: USD6,000-USD9,999 (after discount) per year can enjoy offer of 10% off
3. Silver member: USD3,000-USD5,999 (after discount) per year can enjoy 5% off
Coupon Discount

Buy Coupon, no time limit of purchasing,
1. USD1500 can enjoy 30% off; = buy listed price of USD2150 goods (no include the shipment cost)
2. USD2500 can enjoy 40% off; = buy original price of USD4170 goods (no include the shipment cost)
How to manage the balance amount if buying Coupon?

For example, I purchased USD1500, and after few more times purchases, I have USD300 left, and I want to order USD500 (original price) goods this time. It will not sufficient for this order (USD500), then what to do?

Answer: USD300 can purchase original cost of USD428.57 (300/0.7), i.e. USD500 - USD428.57 = USD71.43 ; And, this year is the promotion year, every one can enjoy 20% off (i.e. USD71.43 x 0.8 = USD57.14). Thus, you only need to pay USD57.14 for this order.
How can I know the balance amount?

Every time when the amount has changes, we will send you a statement. You can request for it when you need. For big orders, please email us for the best price.
Payment procedure

1. 30% of the sales amount (after discount) for deposit, when placing order
2. Confirm quantity, price, quality (by picture of goods ready to send you), and delivery date
3. Advance full payment before shipment, including balance cost of the goods, shipping fee, bank charge and etc
Payment Method

1. Paypal: 4% charge of total amount
2. Bank T/T: all charges from Bank. We will pay our bank charge only
3. Cash payment in our office


Cheque is not applicable.
Return Goods

Customer can return any goods and refund, but need to pay the shipment cost & bank charge of return goods. It is because we sent picture to confirm the quality before shipment, except that our quality is totally different from the picture.
Shipping Option

1. FedEx, has Economic and Priority
2. EMS – using our FedEx account should be cheaper than EMS
3. Post: takes 10 – 30 days, but very cheap
Shipment

1. Goods' weight is count in unit of 0.01kg; For example a bracelet is 12g, we will count it as 0.02kg, to estimate the shipment cost. Real weight will be informed when the goods are ready to ship
2. The shipment by FedEx Economic, which will take ~4 days to Japan, e.g. ship out at 1st Jan, will receive at 5th Jan
3. Need to use our company’s courier account, and shipment fee needs to be paid before shipping out